Here are 10 concise and professional FAQs

1. Product Safety & Materials

Q: Are your products body-safe and non-toxic?A: All products are made frommedical-grade silicone, TPE, or ABS plastic, complying with international safety standards (CE, RoHS). Each item is phthalate-free and non-porous for easy cleaning.

2. Discreet Shipping & Privacy

Q: How do you ensure package privacy?A: Orders are shipped inplain, unmarked boxeswith neutral labels (e.g., "HYG Enterprise LLC" as sender). No product details appear on customs declarations or invoices.

3. Payment Security

Q: Is my payment information secure?A: We useSSL encryptionand partner with PCI-DSS compliant gateways (Stripe, PayPal). All transactions are anonymized – your bank statement will show a generic descriptor.

4. Cleaning & Maintenance

Q: How to clean silicone toys effectively?A: Wash with warm water + mild soap, then sanitize with a10% bleach solution(rinse thoroughly). Avoid boiling TPE products – use toy cleaner sprays instead.

5. Compatibility & Usage

Q: Can I use oil-based lubricants with silicone toys?A:No– oil degrades silicone. Recommendwater-based lubricants(e.g., Sliquid) or hybrid formulas. Check our [Lube Compatibility Guide] for details.

6. International Shipping

Q: Do you ship to my country? Are there legal restrictions?A: We deliver to150+ countriesvia DHL/USPS. Prohibited items (e.g., realistic dolls in UAE) are auto-blocked at checkout. Track your order in real-time [here].

7. Returns & Warranty

Q: What if I receive a defective product?A: Contact us within14 daysfor free replacements (no returns required due to hygiene policies). All electronics have a 1-year warranty against manufacturing defects.

8. Product Recommendations

Q: How to choose my first vibrator?
A: Consider:

  • Noise level (<50dB for discretion)
  • Waterproof rating (IPX7+ for shower use)
  • Power type (rechargeable vs. battery)
    Explore our [Beginner’s Guide] or take the 2-min Quiz for personalized suggestions.

9. B2B/Wholesale Inquiries

Q: Do you offer bulk pricing for retailers?
A: Yes! Register for a Wholesale Account to access:

  • MOQ discounts (30+ units)
  • White-label packaging options
  • Regional exclusivity agreements

10. Sustainability

Q: Are your products eco-friendly?
A: We prioritize:

  • Recyclable/biodegradable packaging
  • Solar-powered manufacturing
  • Charity partnerships (5% profits fund sexual health education)

Pro Tip: Add an interactive "Ask Dr. Alexa" chatbot (bottom-right corner) to handle real-time queries about sizing, compatibility, or local regulations.
Example CTA: 🔒 Shop Confidently – 24/7 Support | 100% Discreet | 30-Day Guarantee

This structure balances clarity, compliance, and conversion optimization while addressing global customer concerns.